Last updated: 25 October 2026
1. About this policy
This Privacy Policy explains how Traversio Pty Ltd (ABN 22 101 106 898) trading as Dispose-IT (“Dispose-IT”, “we”, “us” or “our”) collects, holds, uses and discloses personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, or by providing us with personal information, you acknowledge that your information will be handled as described in this policy.
2. What personal information we collect
The types of personal information we collect depend on how you deal with us, and may include:
- Contact details – name, email address, phone number and postal or site address;
- Business information – company name, job title, ABN and billing details;
- Service information – collection bookings, asset registers, serial numbers, quotes, invoices and records of our communications with you;
- Technical information – IP address, browser and device type, pages visited and other website usage data (including via cookies);
- any other information you choose to give us, for example through our contact or collection request forms.
We do not generally collect sensitive information (such as health information). If you do not provide some information we request, we may not be able to respond to your enquiry or provide our services.
3. How we collect personal information
We collect personal information:
- directly from you – when you complete a form on our website, request a quote, schedule a collection, email or call us;
- from your organisation – where you are the contact person for a business customer;
- automatically – through cookies and analytics tools when you use our website; and
- from third parties – such as our related companies, referral partners or publicly available sources, where reasonably necessary.
4. Why we collect, hold and use personal information
We use personal information to:
- respond to enquiries and provide quotes;
- arrange collections, logistics and the processing of IT assets;
- provide data destruction, recycling, resale and value recovery services, including certificates and reports;
- manage customer accounts, invoicing and payments;
- operate, maintain and improve our website and services;
- send you information about our services, where permitted (see section 9); and
- comply with our legal, regulatory and environmental reporting obligations.
5. Data stored on equipment you send us
IT equipment you provide to us for disposal may contain personal or confidential information. We do not access, use or disclose data stored on devices except as strictly necessary to carry out our data sanitisation or destruction processes. Data-bearing devices are wiped or physically destroyed in line with our data destruction procedures, and certificates of destruction are provided where agreed. You remain responsible for backing up any data you wish to keep before handing equipment to us.
6. Customer portal and systems
We may provide customers with access to a secure online portal linked to our business systems, which allows authorised users to view information about IT assets submitted to us (such as asset registers and processing status). Access is restricted to authorised users and is used only for operational and service delivery purposes.
7. Who we disclose personal information to
We may disclose personal information to:
- our related companies within the Go Rentals group;
- service providers and contractors who help us deliver our services, such as transport and logistics providers, recyclers and IT service providers;
- technology providers that host or support our website, email, CRM and business systems;
- professional advisers such as accountants, auditors and lawyers;
- government bodies and regulators, where required or authorised by law; and
- any other party with your consent.
We do not sell personal information.
8. Overseas disclosure
Some of our related companies and service providers are located outside Australia. Personal information may be disclosed to, or stored by, our related entities in South Africa (who provide administrative, IT and support services), and cloud service providers that may store data in countries such as the United States, the European Union and other locations. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
9. Direct marketing
We may send you information about our services where you have consented or where it is otherwise permitted by law, including the Spam Act 2003 (Cth). You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below.
10. Cookies and analytics
Our website uses cookies and similar technologies to make the site work, to understand how visitors use it, and to measure the effectiveness of our advertising. We may use third-party tools such as Google Analytics and Google Ads for these purposes, which may collect information about your use of our website. You can disable or delete cookies through your browser settings, although some parts of the website may not function properly as a result.
11. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include access controls, secure systems and staff confidentiality obligations. We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law, after which we securely destroy or de-identify it.
12. Accessing and correcting your information
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time (usually 30 days). We may need to verify your identity first, and in some circumstances permitted by law we may decline a request; if so, we will tell you why.
13. Data breaches
If a data breach involving your personal information is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
14. Complaints
If you have a concern about how we have handled your personal information, please contact us first in writing. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
15. Contact us
Privacy Officer
Traversio Pty Ltd t/a Dispose-IT (ABN 22 101 106 898)
129 Clik Collective, 15 Cochranes Drive, Moorabbin VIC 3189
Email: info@dispose-it.com.au
Phone: +61 3 9123 1766
16. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page, with the date it was last updated.